Privacy Policy

Who we are

This site is run by Open Air Homes, Inc., CA DRE #02164159, a licensed California real estate brokerage that manages short-term and monthly rental homes in Los Angeles and Greater Palm Springs. In this policy, "we" and "us" mean Open Air Homes, Inc.

What we collect

When you ask to book: your name, email address, phone number, the dates and number of guests, any message you write, and whether you are bringing a pet.

When you pay or place a hold: your card or bank details go straight to our payment processor, Stripe. We do not see or store your full card number.

When you join our email list: your email address and the choices you make about what we send.

When you browse: standard technical details such as your browser, device, pages viewed and the site that sent you, through cookies and similar tools described below.

How we use it

To answer your request, confirm or decline a stay, take payment, send your arrival details, and look after you during the stay.

To meet our legal duties, including occupancy tax, permit and record keeping rules that apply to rentals in California cities.

To send our email list to people who asked for it. Every email has an unsubscribe link.

To keep the site secure and working, and to understand which pages help guests.

Who we share it with

Service providers who run parts of a stay for us, under agreements that limit their use of your information: Stripe (payments), Hostaway (our reservation system), Mailchimp (our email list), Google (Google Analytics, to measure how the site is used, and Google sign-in if you choose it), Quo (our calls and texts), and the team and vendors who clean and care for the home.

The homeowner of the home you book, only as needed for the stay and the home's records.

Public authorities when the law requires it, for example a city's occupancy tax or permit office.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

Texts and calls

We text you only if you agree to it, for example about your stay. Reply STOP to any text and the texts end. Calls and texts with our team run through Quo.

Cookies and analytics

We use cookies to keep the site working (for example, remembering your dates) and Google Analytics, loaded through Google Tag Manager, to measure how the site is used. You can block or delete cookies in your browser; the site still works for browsing and requests.

We don't use advertising pixels on this site.

Do Not Track

Some browsers send a Do Not Track signal. There is no common standard for responding to it, so this site works the same whether or not it receives one. We do not track you across other companies' sites, and we do not sell or share your information for advertising. We treat a Global Privacy Control signal as a request not to sell or share, which we already do not do.

How long we keep it

Booking, payment and tax records: 7 years, as tax, accounting and brokerage rules require.

Our email list: until you unsubscribe.

Analytics: 14 months.

Anything else only as long as we need it for the purposes above.

Your choices and California rights

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it, subject to the records the law requires us to keep. California residents have these rights under the California Consumer Privacy Act, and we will not treat you differently for using them.

To make a request, email reservations@openairhomes.com. We will confirm your identity before acting on it and reply within the time the law sets.

California's Shine the Light law (Civil Code 1798.83) lets California residents ask which personal information we shared with other companies for their own direct marketing in the past year. We do not share personal information for other companies' direct marketing. To ask, email reservations@openairhomes.com.

Security

We use reasonable safeguards for the information we hold, and payment details are handled by Stripe. No system is perfectly secure, so please tell us at once if you think your information has been misused.

Children

Bookings are made by adults. We do not knowingly collect information from children under 16.

Changes and contact

If we change this policy we will post the new version here with its date. Questions go to reservations@openairhomes.com.